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Receptionists and Information Clerks
Since making an initial impression is very important, receptionists and information clerks have immense responsibilities. Their responsibilities include: answering phones, transferring calls, replying to questions from customers, and greeting people entering the office. Some coordinate mail delivery and pickup. Moreover, many have security responsibilities since they are responsible to monitor people entering and leaving an office.
Information clerks and receptionists usually perform similar duties, but many specialize depending on the industry where they work. Those working at corporate offices are primarily responsible to maintain executives' schedules and greet clients; whereas, those working in the health care industry are primarily responsible for collecting information from patients to fill out insurance forms. Those working for large companies and government agencies have the responsibility to assign employees to escort clients to locations within a large building. Those working for transportation providers, answer questions about schedules and delays.
Information clerks and receptionists are trained to handle phone systems with multiple lines, fax machines, and computers. Although most offices have digital voice mail systems, many receptionists write down messages and personally inform the individual the message is intended for. If they are not answering telephones, receptionists are responsible to review mail, notify the appropriate employee when a fax is received, make travel arrangements for employees, file documents, and perform basic accounting duties.
Work environment. These professionals usually work in areas where customers and clients enter buildings or offices. The areas where they work are organized, quiet, and brightly-lit. Many receptionists or information clerks spend all day answering phone calls or performing the same duties, so the job can be monotonous and stressful. Many must deal with obnoxious or impatient callers. However, for people that enjoy interacting with others, working as a receptionist or information clerk can be enjoyable.
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